Frequently Asked Questions
What Makes Us Different?
Why Choose Us?
Our team brings over 40 years of experience in custom stone masonry and hardscape design. With a focus on details and a client first approach, we deliver stunning stone, block, and landscaping solutions that our clients will enjoy for many years to come.
Our work reflects our character and attention to detail. We prioritize quality above all else, not only in our work but also in our professional customer service and communication.
We prioritize clear and consistent communication with our clients, ensuring thorough discussion of every detail to establish clear solutions and expectations.
We consistently utilize premium stone and landscape products, often procuring them directly to offer cost savings to our clients.
Detail Stone LLC warrants all workmanship for five years from the completion date. We will repair any workmanship failures during this period at no cost, including labour and materials. Installed materials and equipment are covered by the manufacturers’ written warranty only. Detail Stone LLC makes no other warranties, expressed or implied, and our agents and technicians are not authorized to make any other warranties.
We can provide you with a list of over 300 happy customer referrals. CLICK HERE to download the full list.
We are licensed and insured for up to $500,000 and provide Workers’ Comp for all employees on your property.
We pull all city required permits and call Gopher State One Call to have all underground utilities marked.
Before the project starts, you’ll get an estimated time line. We strive to stick to this schedule, the greatest factor in delay is weather. Ben will call you every morning with progress updates and daily plans. We arrive at our yard at 8 AM, load materials, and get to the site by 9 AM. Our workday ends around 5 PM. Ben, the owner of Detail Stone, will visit the job site several times during your project, and there will always be a foreman on site.
We require a 10% retainer when you accept the project proposal. The final balance is due once the project is completed unless a payment plan is arranged prior to project start date.
Q. Do we need a designer?
A. There are a few options. Most of the time, utilizing our experience and large photo galleries, we can help our customers create a visual design that is clearly communicated, eliminating the need for a design on paper and reducing costs. But, we also have professional designers who can draft elaborate designs to your liking, for a fee.
Q. What will you do to keep your work from shifting in the harsh Minnesota winters?
A. We excavate a minimum depth of 8 inches and fill the area with base rock to effectively prevent moisture from affecting our materials. At Detail Stone, we take pride in the quality of our work and stand behind it. Should any issues arise, we are committed to resolving them promptly and to your satisfaction.
Q. Will you do repair work on someone else’s job?
A. No project is too large or too small for us. We have successfully completed a wide range of projects, from minor step repairs to extensive, full-scale yard transformations.
Q. We need a project done, would you be able to help with design ideas?
A. Detail Stone is a design-build firm with extensive experience, having successfully designed and executed hundreds of projects. We offer a wealth of innovative ideas and techniques to help create and construct the ideal project tailored to your family’s needs.
Q. How do we know we can trust you and your employees?
A. We provide an extensive list of over 300 references, including names, phone numbers, and addresses, allowing you to view our completed work firsthand. This level of transparency is not commonly offered by other contractors.